Michael Russell is QA Manager at Ritual, and caught a glimpse of the unspeakable horrors which take place deep within the bowels of SCEA's Quality Assurance division when he was interviewed for a job there. He spilled the beans on his blog, which then popped up on Game|Life, and is now presented here for your viewing pleasure.

Russell's findings on Sony's QA basically boils down to:

...issues that only came up on production UMD's for PSP games, major friction between test and development teams with little to no management backing for test, little to no shared technology, extremely lax "user effect" bug metrics for determining whether or not to fix something, and a variety of other fairly hefty issues, not just from a process standpoint, but a overall culture standpoint. Microsoft is known for giving QA a bit too much say in the products that are developed, but the feeling I got inside Sony was that QA was seen as nothing but a bunch of monkeys with controllers.

Quality Assurance at Sony [romsteady]

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