RSS
Kotaku
In a world where IGN hides your credit card information from you, automatically sets your account to auto-renew, and nothing is as it seems...one man must face incredible odds to cancel his account, protect his money, and make things right.
But please, learn from my mistakes. Check http://my.ign.com to make sure your account is set to not auto-renew if you have IGN Insider(Guess what: the default value for autorenew is set to TRUE) or check http://my.fileplanet.com and make sure that your subscription is cancelled, and your credit cards are out of their system. Because these people will ever get my money again. Horrible customer support, deceptive billing procedures, and awkward and hidden hoops you need to go through before you can cancel your account.Gamespot, here I come.
This time, it's personal.
In all seriousness, though, it's revolting to see these sorts of business practices. With any luck, this will spur reports of similar experiences and trigger some change over at IGN, similar to AOL's recent evolutions.
IGN Just Lost a Customer [Blogspot]
