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Kotaku
Over at Cheap Ass Gamer, there's a frightening portent of what you can expect if your 360 ever dies on you under warranty. It's a horror story: Microsoft's blubbering CS department responds to a broken 360 issue by first claiming the customer should buy more accessories. When they ask the customer to send his 360 in, it goes missing in the mail. But after Microsoft finally receives the system, they send the customer back a Core 360 package instead of the Premium 360 he sent in! And when the proper 360 arrives, it's not fixed after all!
If Microsoft's customer service during this debacle is anything to go by, if your 360 ever gives up the ghost, you can expect a two month circle-jerk trying to get it resolved. Just what you want to hear when you're talking about a $500 piece of electronics!
Xbox 360 Customer Support - One Man's Story [Cheap Ass Gamer]
