Electronic Arts says they’re working to fix Origin in Myanmar in the wake of recent news that players could not access their EA PC games in the Southeast Asian country.

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The ban, widely reported on Reddit (and emailed quite a bit to Kotaku’s tips line today), prevents Origin users in Myanmar from playing any of the games they’ve purchased on EA’s digital service, including the recently released shooters Battlefield 1 and Titanfall 2. When trying to log onto Origin, players reported getting a message that read “Access Denied.” One player said a customer service representative had blamed U.S. law for the regional ban.

When reached by Kotaku this afternoon, an EA spokesperson said: “We are working to restore access to Origin for our players in Myanmar. We apologize for any inconvenience this may have caused, and we’ll share updates on timing as soon as possible.”

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The United States removed economic sanctions against Myanmar in early October, which raises questions about the timing of this ban.