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After spending hours on end dealing with angry, distraught, frustrated, and downright abusive customers, it's easy to imagine this lovely unicorn drawing was enough to get World of Warcraft customer service representatives to reverse a permanent ban. More »
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Having your World of Warcraft account compromised is a terrible thing which, upon discovery, might seem like the end of the world. Do not despair. Instead, press play and let the soothing British narrators of Blizzard customer service lull you gently to sleep. More »
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Exploring alternative commerce models for Dungeons & Dragons Online, Turbine recently created an offer wall, where players could complete "special offers" in exchange for points. Due to tremendous negative user feedback, Turbine has now torn down that wall. More »
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Here's a tip: if you pre-order something from EA directly, don't change your address. Especially if the game you're pre-ordering is a limited edition release. Otherwise, it'll end in tears. Consumerist reader Micah pre-ordered the shiny collectors edition of Warhammer: Age of Reckoning a while back, but recently moved house. When he moved, he let EA know that he'd moved, and asked if they could sends his game to the new address. Which - and only after a bunch of ridiculously inept customer service emails - it turns out they can't do. What they can do, however, is get rude and cancel his pre-order entirely. Hit the link below for the full story; haters of big business and automated customer service emails alike should get a kick out of it. More »
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So you bought Guitar Hero III on Wii, you got it home, and found out it only played in mono. Urgh. From there, things only got worse. Well, if you're jack of the whole fiasco, Activision are now offering you the chance to hit the big shiny red button on the whole sorry mess and bail out. If you visit the company's support page you're now given the option of a full refund for your purchase, which you can then take, return to your nearest gaming store and buy a game that doesn't give you months of customer support drama. More »
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When word broke that many of the Big Daddy figures included with the limited edition version of 2K Games' BioShock shipped damaged, the publisher did its best to make good on addressing the problem. Simply register your complaint, return your busted Big Daddy, then wait patiently for your replacement and complimentary printed art book. A six- to eight-week process, I'm sure. More »
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I've heard of (and had myself) some truly terrible experiences with customer service, but nothing comes close to Speaker Ender's from achieve360points.com. If you are not familiar with it, achieve360points.com is a website that lists the various achievements that can be garnered by playing various Xbox games and they do an excellent job. Not only that, but these are true, dyed in the wool Xbox fans who are giving the system a ton of free advertisement with their website and have sung Xbox's praises from here to the end of the internet. More »
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In an extremely irritating live recording of a call from what sounds like a radio show to the EB GameStop customer support phone center, some galoot harangues a hapless phonemonkey about Hawaii's $50 trade-in policy. Which, while kinda outrageous, does not warrant the ill treatment of some $8-per-hour shmuck. More »
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In a world where IGN hides your credit card information from you, automatically sets your account to auto-renew, and nothing is as it seems...one man must face incredible odds to cancel his account, protect his money, and make things right. More »
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If Kotaku is the charming, sexy ubermensch of the Gawker network, our brother site The Consumerist is the absorbed yet still sentient fetus that was cut from our side, pickled in brine and stuffed on a jar on our trophy shelf. More »
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Over at Cheap Ass Gamer, there's a frightening portent of what you can expect if your 360 ever dies on you under warranty. It's a horror story: Microsoft's blubbering CS department responds to a broken 360 issue by first claiming the customer should buy more accessories. When they ask the customer to send his 360 in, it goes missing in the mail. But after Microsoft finally receives the system, they send the customer back a Core 360 package instead of the Premium 360 he sent in! And when the proper 360 arrives, it's not fixed after all! More »
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Vigilant Kotaku reader, David, sent us this photocopy of a photocopy of the instructions on how to return your Xbox 360 to Microsoft (once you've gone through the Microsoft-mandated channels). David's story is after the jump. More »
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