We can debate whether BioWare's ending for Mass Effect 3 is good, bad, or breaks promises made in the game's marketing or whatever. There's no denying the game's face importation glitch is a straight-up botch job and a total disappointment to the series' longest-tenured fans.
This will finally be addressed in the game's next patch, says BioWare's Chris Priestly, but still, he can't say exactly when that will be released, as the patch has to go through multiple layers of certification before it is released.
"Until we know that the patch has passed certification testing, I don't want to give even a rough idea of the date, to prevent disappointment should it need further testing," Priestly said in an update on the BioWare forums.
The glitch affected faces of custom Shepards created in Mass Effect and then imported into Mass Effect 2—in other words, the faces of those probably most attached to their Sheps. BioWare at first suggested players simply try to recreate their faces from scratch in Mass Effect 3 but many found that whatever they ended up with, he or she just didn't look right.
As the dumb jock around these parts, I sympathize greatly. Nothing sucks worse in a sports title, for example, than getting very far into a season mode when a patch releases that effectively requires a reset. It boggles my mind that there could be diehard fans out there waiting for this to be fixed before they begin ME3, but I am sure that there are. And for those who went ahead anyway without their custom Shep, or with a jury-rigged approximation of their custom Shep, you have my sympathies. It does break the immersion you'd worked hard to build.
Issue importing faces into Mass Effect 3 Updated March 21 [BioWare Forums]