About a week before the Battlefield 3 beta began, the game's community manager had decided he'd heard enough shrill complaining about the fact that "Operation Metro" and not some other map would the only one playable. And so he went off.
Rewind: Operation Metro was revealed to be the beta map on Sept. 20. Apparently, large numbers of forum goers thought some other map would be used, like one that allowed up to 64 players. The choice of Metro did not sit well with many, and the Battlefield forums were filled with great anger and profound disappointment. This is what Daniel Matros, DICE's global community manager for Battlefield 3, had to confront at the end of the day.