Players across multiple regions are reporting technical issues with their copies of Heavy Rain, with word of out-of-sync audio, full-on freezes, and unloadable auto-saves filling the official forums, giving players an ironic taste of the depression the game explores.
Despite having to download a rather substantial patch on launch day, or perhaps because of it, players in North America and Europe are experiencing glitches with Heavy Rain.
Some, like me, are lucky, only experiencing odd moments of stuttering where the audio and video don't quite sync.
Others are experiencing more severe issues. Reports of the game locking up at various points are common, and an issue with auto-saves not loading and players having to go back hours in the game to find a working restart point.
Players on the U.S. PlayStation forums have been very vocal about their complaints, particularly in one topic simply titled "Problems with Heavy Rain!".
We've been in touch with Sony since yesterday morning regarding the issues, but have yet to receive any official response. In the meantime, Sony poster Sam Protagonist had this to say in the forums:
Hi folks, this is just to let you know that the issues reported in this thread and elsewhere are being looked into. We're currently trying to establish any common factors for people who are experiencing game freezing so if you are having trouble please be as thorough as possible with regards to your PS3 setup - are you using a launch version of the console or a brand new slim, playing in standard or high definition (I'm not suggesting that these are potential causes, just making the point)... any information you can give may help to find where the issue lies.
One word of advice we've had already is to avoid switching off your PlayStation while the game is in black screen as this may be affecting your save game. There have been a few reports of incidents where game saves have taken longer than would normally be expected - and with a black screen present it may leave the assumption that the game has crashed. In these circumstances we recommend you wait at least 5 minutes before rebooting - while it's highly unlikely a save will take this long, it's better to be safe than sorry.
While incidents of problems with the game are very low we're working to ensure that everyone gets the Heavy Rain experience they expect. As soon as there is any further information we'll update further.
So if you are having issues, head over to that forum thread and pass along your information. Hopefully it can be used to work up some kind of fix.
As for me, I'm keeping the game paused while I'm not playing, just in case.