Amidst allegations that the company knew about the Xbox 360 disc-scratching issue all along, Microsoft says that the issue only effects an extremely small segment of console owners.
In a statement issued to Edge Online, a Microsoft representative explained that less than 1% of Xbox 360 owners have reported issues with scratched discs.
“While we have had some users contact us with concerns about scratched discs, it is much less than 1 percent of the total Xbox 360 user base...Xbox 360 is designed so that it will not damage a game disc as long as the console is not moved while the disc is spinning. Too much movement of any game console, not just Xbox 360, can cause scratches on a disc."
The rep goes on to explain that this is why customers are warned not to move the system during gameplay in multiple locations, both in the hardware manuals and online. If the manual says don't move the system during gameplay, and you move the system during gameplay, is the resulting disc damage their fault?
Scratched 360 Discs Affect "Less than 1%" [Edge Online]